Help with Family Inbox
Family Inbox turns the school and activity messages you add into a plan that adults review and share. Find help with adding notices, checking dates and taking responsibility for a task.
Family Inbox is in preview. The in-app support form is not available yet. For support, email pawsofjoy0@gmail.com. Please do not email school notices or children's personal information.
Common questions
- A file won't upload: use JPEG, PNG, WebP or PDF up to 10 MB and 10 pages, or paste the text.
- A date looks wrong: edit it on the review screen before approving. The highlighted quote shows where it came from.
- Processing failed: no credits are used for failed processing. Try the import again.
Sharing responsibilities
Assigning a task and accepting it are separate steps. Check its acceptance status to see whether the caregiver has agreed to handle it. Mark it complete only after the work is done.
New household signup
New household signup is currently closed while the final policies and operator details are prepared. You can use the fictional example without an account. Existing accounts can still sign in.
A support response time has not been set. New household signup remains closed.